Information is Everywhere Knowledge is Experience It’s Sharing What You Know
Work with Knowledge
Collaborate Brainstorm Make Decisions, Find Answers
Use It and Re-use it People Come, People Go — Learn from Experience
Build Communities Start Conversations
Actionable Knowledge
“Knowledge is Walking out the door”
End products: capture best practice, intranets, knowledge repository
Identify where templates & content can be re-used. Don’t duplicate actions
Understand the power of social tools as knowledge sharing and informal learning tools