The Knowledge Management Roadmap

WHERE TO BEGIN

Start with The Question

What knowledge is strategic to your business & what are the business outcomes the firm is trying to achieve?

How is knowledge created?

Where is it held?

How well formed is it?

How much of it has to remain tacit?

Who needs to apply it?

What is holding it back?

Define the problem, then choose the tools

  • Develop an Information Strategy & Establish a KM vision that outlines current information flows, business objectives, priorities, scope and resources
  • Identify strategic opportunities – issues, hot topics and trends in target communities
    that can be shared and developed into new knowledge approaches or service offerings
    that can benefit a broader audience
  • Incubate  a collaborative environment
    • Establish, drive, promote, and enable knowledge
      sharing
       throughout the organization
    • Identify and implement appropriate means of sharing knowledge
      across the organization for decision-making, skill development and learning.
    • Leverage existing knowledge across target audiences
  • Capture the organization’s best problem-solving experiences
    Access to or loss of information directly impacts a firm’s operations in their decision-making process, engaging with customers and suppliers, stimulating innovation and growth as examples.  Every firm has huge untapped potential in the form of hidden knowledge about clients, relationships, experience and technical issues.
    If unearthed and shared, this could create a step-change improvement in business performance.
  • Strategies to retain organizational memory and knowledge assets: Capture, retention  and sharing of tacit knowledge –a business  imperative to maintaining stability in times of change and staff reductions.
  • Web 2.0 and social software: Strategic and effective uses of Web 2.0 tools and applications guidelines, framework, policies and procedures, objectives and metrics
    Use technology and social networking techniques to support business objectives.